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DIRECT
0434 556 993
info@platinumfinancesolutions.au
Melbourne, VIC
COMPLAINTS & DISPUTE RESOLUTION

We're here to listen

We are committed to handling any concerns fairly, confidentially and promptly.

01

CONTACT US FIRST

If you have a complaint, please contact our Complaints Officer directly. We do not charge any fee to handle a complaint.

info@platinumfinancesolutions.au  |  0434 556 993

02

WE'LL INVESTIGATE

We will acknowledge your complaint within 24 hours and aim to resolve it within 30 days, keeping you informed of our progress throughout.

03

EXTERNAL DISPUTE RESOLUTION

If you're not satisfied with our response, or we haven't resolved your complaint within 30 days, you can contact the Australian Financial Complaints Authority (AFCA) - a free and independent dispute resolution service.

Australian Financial Complaints Authority (AFCA)

Phone: 1800 931 678  |  Web: afca.org.au

GPO Box 3, Melbourne VIC 3001